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Organizations all across America choose PrimeVOX Communications because we deliver the most reliable cloud-based digital phone service in the world. It's not just something we say, we back it up with our most recent award for Most Reliable Digital Phone Service Worldwide from New World Report Magazine ( August 2021 ).
Click Here to See if Your
Network is Ready for PrimeVOX
Included in our service for FREE:
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Month-to-Month Agreement
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Unlimited SMS Texting
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Multi-Level Virtual Receptionist
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PrimeVOX Softphone App
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24/7 Live Customer Support
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Unlimited Long Distance
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TLS Encryption
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Conferencing for 2000 participants
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Voicemail to Email
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Detailed Call Reporting/Analytics
After-Hour Customers, Clients, and Patients Still Have Needs
Technology can overcome many challenges, but expensive live after-hours answering services have never been overcome. For years many businesses
have been willing to pay a premium because they feel having a live person answering their phones is irreplaceable. But, over the years, many have learned what is worse is having a live person answer the phone, only to have the customer realize they cannot deliver any type of product, service or helpful information. These services are simply acting as glorified answering machines only able to take a message and pass it along. An effective, cost-efficient after-hours solution has never existed.
Today It Changes
PrimeVOX Communications is proud to announce AnswerCARE, our newest, most customizable product, designed to specifically focus on your customers who require after-hours emergency services, products or information, and serve as a low-cost replacement to outdated and ineffective live after-hours answering services.
How Does It Work?
You Can Have Backup!
Callers are automatically routed to AnswerCARE after your business is closed for the day. On AnswerCARE, any of your normal daily IVR menu options can be replicated, added to or rerecorded specifically for after-hours. AnswerCARE scrubs each caller, making sure only the most critical or in-need customers are escalated to a live on-call employee. The customer is notified the message that they are leaving will be redirected instantly to the on-call staff who will be on the line shortly or will be calling them back (this is all fully customizable to your needs.)
Companies can utilize both a Primary and Secondary on-call employee. Just as before, the customer is placed on hold while the Primary on-call employee is notified. If the Primary on-call employee does not pick up after a preset number of attempts then the Secondary on-call employee is notified a preset number of times. This meticulous and quick process ensures everything is being done to connect live with your customer.
Just a Few Business Types who Benefit from
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Electricians
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City Utilities
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Landscapers
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Maintenance
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Property Management
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Schools
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Doctors
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Daycare
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Hospitals
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Bail Bonds
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HVAC
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Tutors
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Realtors
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Lawyers
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Plumbers
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Apartments
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Veterinarians
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Psychologists
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Home Repairs
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Learning Centers
PrimeVOX Service is NOT Required to Use answerCARE.
Choose from eFax or Traditional Fax
Unlimited eFax Service is FREE for PrimeVOX phone customers and Traditional Fax Service starts as low as $20.95 per month, PrimeVOX Communications has all of your faxing preferences and needs covered.
