ALWAYS Free Features
No Nickel and Diming!
Listen in on calls in real-time or listen to recordings held up to six months.
Ring a specific group of extensions at once or in a predetermined succession.
Enjoy customizable detailed reports that track everything from system usage to the average length of calls for each user.
Utilize our state-of-the-art dashboard that allows your team administrators to monitor and customize your PrimeVOX phone system.
View voicemails for yourself or your team from our easy-to-use management portal.
Local & LD Dial-Tone
Both local and long-distance is all-inclusive and included for every client.
Multi-Level IVR Menu
Stackable IVR menus allow for more customization, choices, and flexibility.
Individual Call Logs
Monitor and review call history per every individual extension.
Scalability has never been this easy! You can always add more extensions to your PrimeVOX phone system.
Personally edit greetings for auto answering and on hold, or hire one of our professionals to record them for you!
Receive and send SMS/MMS texts that show up with y0ur company name and number, or your direct dial number.
Cell Phone Integration
With our softphone
application your employee will have access to receive office calls on the go. These calls can also be transferred seamlessly to other users.
A fully customizable conference line for up to 2,000 callers, Available with our without a PIN or personal announcement.
Local & LD Dial-Tone
Both local and long distance is all inclusive and included for every client
Adjust call routing by a predetermined schedule so calls are automatically directed ahead of time.
A customized menu that auto-answers & provides callers with options to make sure their calls are quickly and correctly routed.
eFax users can have an inbound fax sent directly to an Email where it is automatically converted to a PDF file.
( eFax must be purchased )
Multiple Calls per Line
With PrimeVOX your callers will never hear that annoying busy signal. Just one telephone number can handle thousands of simultaneously.
Custom Hold Music
Add or change hold music, or add an advertisement or announcement for callers to hear while they are on hold. You can even add a
A mailbox not necessarily tied to an extension so messages can be left for general users of your phone system.
Listen in on a live call and talk to the internal user while remaining silent to all others on the call. A great training tool for new employees who are on the phone a lot.
While a manager is listening in on a call, they may instantly take it over and remove the internal user, without losing the caller outside of the organization.
Allows a user’s phone to be forwarded to any other phone number or extension regardless of location.
( smartphones are included )
Call Park / Pickup
Any user can place a call in a companywide HOLD where it can be pick up by any other device.
Allows a person answering calls to stack them in a HOLD queue until they can be picked up by another user.
Controls the order in which an inbound call rings an extension or multiple extensions.
Transfer a call from one extension to another or to a number or softphone user outside of the office.
Stacking calls visually on the phone’s display so the user sees there is a call waiting for them to pickup.
Shows you the name and number of the person who is calling prior to answering the inbound call.
Direct Outward Dialing
When placing an outbound call there is no need to enter any special number or codes. .
Voicemails are additionally sent to your email or to multiple emails. This makes forwarding them to others very easy as well.
Call other employees using only their extensions, no telephone number is needed.
Transfer a call to another extension without dialing a telephone number.
Find Me/Follow Me
Forward calls to another number or extension after a preset amount of time.
Group Call Pickup
Remotely answer a teammates inbound call if they are unavailable.
Group Intercom Paging
From one phone, broadcast your voice to all phones, except to softphone applications.
Broadcast your voice from one phone to a specific phone, except to softphone applications.
Last Number Redial
Redials the last number that was dialed from the phone.
Locate users currently active in your phone system and then place a call to them.
When a Text Message is received an Email is sent as notification.
If a caller knows the name of the employee, they can simply spell the name and the system will recognize it.
Direct Inward Dialing
All users can have their own direct dial telephone number, allowing callers to circumvent the IVR menu.
Do Not Disturb
Inward calls to go directly to voicemail and the physical phone will not ring.
(911) Emergencies are handled by entering the three-digit 911 number.
A predetermined “blacklist” will automatically send identified callers to a busy signal and they cannot connect to any user.
If the system goes down calls are seamlessly diverted to a predetermined secondary telephone number.
When an inbound caller is waiting in your call queue, they can push the “ STAR ” button to "hold their place in line”. This permits them to enter their desired callback number and hold their position in the call queue.
A Toggle acts as a switch that allows a user to send calls to 1 of 2 destinations, depending on if the toggle is turned on (indicated by a RED light) or off (indicated by a GREEN light).
Allows you to keep your current phone numbers when you switch to PrimeVOX.
( $8 per telephone number )
Gives the ability to record all calls or just calls to certain extensions.
( $2 per extension )
Make and receive calls from software that runs on your computer. No desk phone required.
( Now FREE!!! )
Like what you see? Get in touch to learn more!