At the young age of 19, Luke Escude founded PrimeVOX Communications in a closet of a carwash in Dallas, Texas. With a vision to revolutionize the business phone industry through innovative technology and a customer-centric approach, he has achieved his goal. Luke's dedication to creating a better product and treating customers with respect has driven the success of PrimeVOX.
PrimeVOX Communications is recognized as a hands-on industry leader that caters to a wide range of industries. Our approach is detail-oriented, which ensures that our customers receive customized, well-integrated solutions. With our commitment to delivering top-notch customer service, we consistently provide a return on investment for our clients.
PrimeVOX Communications' VoIP platform is powered by our patented, cutting-edge Artificial Intelligence Technology. With six data centers strategically located across the world, we are able to deliver the most secure and dependable business phone system in the world. This is a first-of-its-kind technology, setting us apart in the industry.
How We Work
We never set out to become a large organization focused on huge growth. We actually feel that is the downfall of most phone service providers today. They put too much attention on growth, lose track of taking care of their customers and forget about customer retention. The PrimeVOX Team prides itself on focusing on our customers and providing them with the safest, highest quality and most reliable phone system in the world. And we have!
We answer our customers" calls with a live person in just 3 seconds and average just one hour to resolve all customer requests. (The rest of the telecommunications industry averages 18.1 hours.) Our phone system simply works, and our Support Team understands customers want results, not extended wait times.
We do not stop at just providing good phone service to our customers. We push way beyond that with technologies like our Patented Artificial Intelligence (A.I.) that powers the entire PrimeVOX Phone System. It's so advanced it proactively monitors and reroutes phone calls in real-time from data center to data center so that poor call connections are avoided and call quality is always perfect. A secondary effect of the call movement is security. It's impossible for a hacker to intercept a PrimeVOX call because our A.I. always has it on the move!